We take pride in the quality of our products. If, however, you receive a defective or incorrect item due to an error on our part, we will gladly process a return and refund.
Eligibility for Return and Refund
Defective or Incorrect Items: Contact us within 2 days of receiving your order. Provide photos and a description of the issue.
Exclusions
Change of Mind: We do not accept returns for reasons unrelated to product quality or accuracy.
How to Initiate a Return
Contact our customer service team at sales@thaotree.shop to initiate the return process. Once approved, we will provide instructions on how to return the item.
Refund Processing
Refunds will be processed promptly upon approval of the return and will be issued to the original method of payment.
Changes to Refunds & Returns Policy
We reserve the right to modify this Refunds & Returns Policy at any time. Changes and clarifications will take effect immediately upon posting on the website.
If you have any questions about our Refunds & Returns Policy, please contact us at sales@thaotree.shop.
